Gambling City
Winning Starts Here

What options are available to affiliate partners?
To view a list of options available visit The Gambling Portals and click on 'Options Available for Affiliates.'

Who should be contacted to inquire about a partnership?
Please contact support@thegamblingportals.com

How does one claim a Bonus?
Click the casino name to register. Bonus details can be located by placing your cursor over the How to Claim box in the listing on the site.

What are Wagering Requirements?
The number of times the bonus or the bonus + the deposit need to be wagered in order to cash out any winnings.

What is an Additional Bonus?
A bonus in addition to the 1st deposit or Exclusive bonus.

What is a Bingo Bonus?
A bonus that allows 100% of the wagering requirement to be wagered on Bingo.

What is a Blackjack Bonus?
A bonus that allows 100% of the wagering requirement to be wagered on Blackjack.

What is an Exclusive Bonus?
A special bonus available exclusively to visitors to sites in The Gambling Portals network.

What are Financial Bets?
Spread Betting, Financial Fixed Odds Betting and Binary Options.

What is a High Roller Bonus?
A bonus of at least $500.

What is a Live Casino Bonus?
A bonus that allows 100% of the wagering requirements to be wagered on Live Casino games.

What is a Lottery Bonus?
A bonus that allows 100% of the wagering requirement to be wagered on Lottery games.

What is a Mahjong Bonus?
A bonus that allows 100% of the wagering requirement to be wagered on Mahjong.

What is a Match Bonus?
A bonus expressed as a percentage of the deposit.

What are Multi Bonuses?
Successive bonuses over time or combination of bonuses at one time.

What is a No Deposit Bonus?
A bonus received on registering an account without necessarily having made a deposit.

What is a One Hour Bonus?
A bonus to play with the casino's money for 1 hour and keep your winnings.

What is a Poker Bonus?
A bonus that allows 100% of the wagering requirement to be wagered on Poker.

What is a Rummy Bonus?
A bonus that allows 100% of the wagering requirement to be wagered on Rummy.

What is a Sports Bonus?
A bonus that allows 100% of the wagering requirements to be wagered on Sports.

What is a Sticky Bonus?
A bonus that allows you to play but that cannot be withdrawn.

What is a Blacklisted Casino?
A casino mentioned by a number of portal sites as being dishonest, financially unstable or unsuitable for a number of other reasons.

How is the Blacklist compiled?
It is an aggregation of warnings from a number of leading gambling portals.

What is the Watch List?
A list of sites that didn't quite make it to the Blacklist.

Which sites are shown on the Blacklist?
Casinos blacklisted by at least 30% of prominent online gambling portals and ranked in order mention.

Which sites are shown on the Watch List?
Casinos blacklisted by at least 20% of prominent online gambling portals and ranked in order mention.

How does one donate LudoCoins to Charity?
Enter the amount of LudoCoins to donate in the box located on the left marked Charities.

Can a Charity be suggested?
Please click the "Suggest Charity" link and a new window will open with email details.

Can donations to date be viewed?
To view the current total for the year please scroll cursor over the 'Donations Made' box and a pop-up will appear with the details.

How are LudoCoins converted to cash donations?
"The Gambling Portals will pay 10% of your donation to your selected charity. So, if you donate 50 LudoCoins then $5 will be donated.

What Charity do donations benefit?
GamCare currently, more to be added with time.

What is GamCare?
GamCare provides support, information and advice to anyone suffering through a gambling problem and is the leading provider of information, advice, support and free counseling for the prevention and treatment of problem gambling.

When are payments made to the Charity?
At the end of each calendar year provided the total is at least $100.

GENERAL DIRECTORY

How can the list be expanded to include more casinos?
Either increase the viewing number in the drop down box and wait a few seconds for the page to refresh or scroll forwards to the next page using the directional arrow.

What information is contained in Casino Details?
Information on the casino including certificates, site screen shots, types of slot games available, payment methods accepted, videos, reviews and press releases.

What types of searches may be performed?
Specific gambling sites, games, payment methods and software providers.

What viewing options are available?
Alphabetically by casino name and by software provider.

MOBILE CASINO DIRECTORY

Are there Mobile Casino Bonuses available?
To view the bonus offer scroll cursor over the Bonus box for the casino and a pop-up will appear with the bonus details.

Which phones are compatible for use with Mobile Gaming?
Any phone made in the last 2 years that is WAP enabled as well as specialty phones like the iPhone, Blackberry and Android.

What types of Mobile Games are available?
To view the list of available games select the Casino and place cursor over the Games Available button, a pop-up will appear with a list.

NEW CASINO DIRECTORY

What classifies as new casino?
A casino that has opened within the last 6 months.

What is Forex?
Forex is short for foreign exchange.

Is Forex trading open to US traders?
Place your cursor over the Trader Restriction box to view restricted countries.

What are Instruments Traded?
Currencies, Commodities and Indices.

Where can the latest Forex news be found?
Visit Forex 24x7 and select Forex News from the Gambling Information tab.

How does one play Free games?
Select the Free Games link from the Community Menu then simply click on the game name to start playing.

Are other Free casino games available?
For a different selection, please refresh the page.

Is a download required to play Free games?
There are no downloads or signups required.

How do Gambling Auctions work?
Bid on Auction items with LudoCoins which are free upon registration. Each bid increases the auction time by 3 hours.

Are terms and conditions attached to the casino bonus Auctions?
To view the terms for each Auction place your curser over the green square box marked Terms and a pop-up will appear with the requirements.

If the item bid on goes to a higher bidder will LudoCoins be refunded?
Once there is a higher bid, the LudoCoins you have bid will be refunded to your account.

Is there a maximum bid?
The maximum bid allowed varies with each Auction and is located directly above the LudoCoin entry box.

What are Gambling Auctions?
Auctions sponsored by reputable casinos and The Gambling Portals network offering cash, bonuses and unique prizes.

What is the Watch Button?
To receive an email notification when new bids are placed in a particular auction, click the Watch button.

Who should be contacted if a question arises?
Please send an email message to support@thegamblingportals.com with your query.

How does one register for the Gambling Forums?
Select the "Register" link located in the top right menu and provide required information.

Is registration required to view posts?
Guests are welcome to view all postings. To participate registration is required.

What are the Forum rules of conduct?
No abusive, vulgar, obscene, hateful, slanderous, libelous or threatening material or any other material that may violate any applicable laws.
Doing so may lead to you being permanently banned. For complete rules of conduct click the 'rules' link located in the top right corner.

What information is required to register for the Gambling Forums?
First and last name, nickname and a valid email address.

What is Gambling Grumbles?
A free mediation service for resolution of complaints and disputes with online casinos.

Can specific casinos be searched for?
Enter the casino name into the text box and click search.
If there is a Gambling Grumble report or reports they will appear in a table below the search box.

Do advertising considerations to play a role in dealings with a casino?
In no case will Gambling Grumbles allow advertising considerations to play a role in dealings with a casino.
A complaint against the biggest advertiser will be treated in the same way as a casino which has never advertised.

Does Gambling Grumbles guarantee results?
Whilst Gambling Grumbles cannot guarantee results, it does its best to resolve all disputes.

How does one file a Gambling Grumbles complaint?
Register at Gambling Grumbles and send an email message to report the details of your Grumble.
Provide as much information as possible including the email address you use for your casino account.

How does one view a Report?
All Gambling Grumbles reports are listed in the table beneath the top text. Click the casino name to view the report.

Is it possible to be notified of new Grumbles?
To receive an email notifying you of any new reports that are posted please click the green envelope marked Watch.

Should the casino be contacted before mediation services are requested?
An attempt to contact the casino should be made by the player before contacting Gambling Grumbles.
When contacting Gambling Grumbles please include what the casino replied or whether it ignored your complaint.

What are Invalid Complaints?
If Gambling Grumbles feels that the complaint is invalid you will be informed and given the reason. The casino will not be contacted.

What does a Big Smiley Face image mean?
The casino resolved the dispute to the satisfaction of all parties.

What does a Happy Face image mean?
The casino resolved the dispute to the satisfaction of Gambling Grumbles but there were issues that were not dealt with satisfactorily.

What does a Question Mark image mean?
There is no clear ground on who is right or wrong.

What does a Sad Face image mean?
The casino made attempts to satisfy the complaint but not to the satisfaction of Gambling Grumbles.

What does the Skull & Crossbones image mean?
The casino despite all efforts, refused or was unable to resolve dispute to the satisfaction of Gambling Grumbles.

What is Unacceptable Behavior?
Your claim will not be met if there is evidence of opening multiple accounts, use of false or misleading information, false claims or tampering with screen shots, charging back losses or other dishonest behavior.

What other requirements are there to file a complaint?
Different casinos have different rules, especially in regards to bonuses, and it is your responsibility to read what they have posted on their websites. You are obliged to follow the posted terms and conditions of the bonus.

With what types of disputes can Gambling Grumbles assist?
Unfair treatment by an online casino, you have not been paid your winnings, you have not received the bonus as it was offered to you or you have received bad service or incorrect information.

How does one purchase a Gift Ticket?
Click on the Gift Ticket icon located to the far right of the desired Raffle and submit the details requested.

How does one register at the casino?
Click on the light green elliptical link for the casino of your choice.

How many tickets can be purchased per Raffle?
The maximum tickets allowed varies with each Raffle and can be found directly beneath the buy box.

How much do Gambling Raffles cost?
Raffles cost you nothing. Buy raffle tickets with LudoCoins which you get for free when registering and for participating in fun activities on The Gambling Portals network of sites.

How often are Raffles updated?
Raffles are added constantly, so please revisit.

Must one open a new account at the casino?
If you do not intend opening a new account and playing at the sponsoring casino, most Raffles will not be suitable for you.
There are however some exceptions such as The Gambling Portals raffle which offers a Cash Prize with no registering requirements.

What is a Gift Ticket?
A Gift Ticket is a Raffle ticket gifted to a friend who need not necessarily be a member of The Gambling Portals network.
LudoCoins are deducted from your LudoCoins balance.

Who should be contacted if a question arises?
Please send an email message to Gambling Raffles at support@thegamblingportals.com with your query.

What are the flags for?
Click the flag to view the site in the relevant language.

When were The Gambling Portals network of sites established?
In 2003 Graeme Levin, the owner and founder of Gambling.com sold the site and began the process of developing The Gambling Portals, which have been operational since 2008.

Who is the cute green character?
"Dolly" is the unofficial mascot of The Gambling Portals network of sites.

Who should be contacted if a question arises?
Please click the green 'Contact Us' tab located at the bottom of the page.

What is Ludex?
Ludex is short for LudoCoins Exchange.

How does Ludex work?
LudoCoins are exchanged for cash at reputable online casinos.

Are there playthrough requirements for the cash bonus?
There are no playthrough or wagering requirements.

Can LudoCoins be refunded if claiming instructions are not properly followed?
No LudoCoins will be refunded should the instructions not be correctly carried out.

How are LudoCoins earned?
By participating in various fun activities on The Gambling Portals network of sites.

How does one exchange LudoCoins for cash?
Select a casino and click the flashing Ludex logo.
You will be given a text box with very clear instructions which must be followed for using that particular casino.

Is registration at the Ludex Casino required?
You must register a new account unless you have registered previously using a link on a site in The Gambling Portals network.

What information is required to register for LudoCoins Exchange?
First and last name along with a valid email address.

What is an Additional Bonus?
A bonus offered in addition to the Ludex bonus.

What is the Ludex Rate?
The percentage applied to your cash deposit to calculate the maximum LudoCoins you can exchange.

What are LudoCoins?
The virtual currency used by The Gambling Portal network of sites.

How are LudoCoins earned?
By daily visits, finding and reporting errors, participating in quizzes, submitting suggestions, quotes, jokes or cartoons, entering prize drawings, submitting reviews and by posting in the Gambling Forums. Click on About LudoCoins for details of additional ways.

How can LudoCoins be used?
Exchanged for Casino Credits, purchase of Raffle Tickets, bid in Auctions, play games and enter in tournaments and to buy other goods and services.

How does one access "My Profile"?
Please enter the email address with which you registered into the text box and click Submit.

Where are LudoCoin transaction details located?
Click the yellow box in the 'Your Information' area.

Where can further details be found?
Please click the payment method name to be taken to the site for full details.

Can LudoCoins be lost for incorrect answers?
The amount deducted varies depending on the difficulty of the Quiz, with a maximum of 4.

How many LudoCoins are awarded for correct answer?
The amount awarded varies depending on the difficulty of the Quiz, with a maximum of 10.

How many quizzes may be answered per day?
You may participate in Quizzes once per day.

How are these sites compiled?
From an aggregate of recommendations by prominent online gambling portals and ranked in order mention.

What categories of Recommended Sites are shown?
Casinos, Blackjack, Slots, Sportsbooks, Bingo, Poker, Backgammon, Roulette, Craps and Baccarat.

Which sites are shown on the Recommended Lists?
Sites that are the most trustworthy and have the best service.

Can multiple accounts be registered?
Only one registration per person and per computer allowed across the sites within The Gambling Portals network.

What information is required for General Registration?
Your first name and a valid email address.

How does one enter a Tournament?
Click the casino name and register for the tournament or promotion of your choice.

For how long does a vote remain current?
60 days, at which time an email will be sent with a link to renew the vote should you choose.

How does one remove a vote?
Click on the ballot box for the vote.

Is there a limit on same category voting?
Votes can be allocated to any number of casinos within any category. However, only one vote per casino in each category is allowed.

On what categories can one vote?
Best Casino, Best Bingo, Best Poker, Best Blackjack, Best Sportsbook, Best Slots, Fastest Payout, Worst Casino, Best Design and Best Customer Service.

What if the casino is not on the list?
To vote for a gambling site that doesn't appear in drop down list, please send an email message requesting inclusion to support@thegamblingportals.com

What is the maximum number of votes allowed?
10 active votes.

Who votes for the Best Sites?
Registered members of The Gambling Portals network of sites.