Frequently Asked Questions
For answers to Frequently Asked Questions about The Gambling Portals network of sites.
Please select a category from the menu below.
Affiliate Partners
What options do affiliate partners have to increase casino exposure on Gambling City?
A wide variety of options are available to affiliate partners to help increase exposure.
Please email Gambling City for a link
to the Options for Affiliates page
Can affiliate partner casinos pay for exposure on Gambling City?
Gambling City does not accept payment other than standard revenue share for placement
on the network
Who can be contacted to discuss an affiliate relationship?
Please direct partnership inquiries to
Affiliates@GamblingCity.com
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Best Members
How do I earn points towards Best Member rankings?
Points toward Gambling City's Best Member ranking can be earned in many ways. Some
examples are registering for Cash Back, submitting a suggestion, reporting an error,
re-pinning on Pinterest, posting a comment on the Forum, and many more activities.
For the full list please visithttp://www.gamblingcity.com/BestMembers
How often is the Leader Board updated?
The Gambling City Best Member Leader Board is updated every 30 minutes
How many more Votes am I entitled to for my Best Member ranking?
The top 10 Gambling City Best Members can place 40 votes. The top 11 to 100 Best
Members can place 30 votes. Normal members have 20 votes
Where can I find the all-time Best Member rankings?
Please visit
http://www.gamblingcity.com/AllTimeBestMembers for the all-time Gambling
City Best Member list
How do I claim my free Raffle Ticket(s) for my Best Member ranking?
A free raffle ticket in each of the raffles currently running on Gambling City is
awarded to all Best Members, which are notified by email
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BitCoins
What are BitCoins?
BitCoins are digital currency that is created and held electronically. It is the
first peer-to-peer payment network powered completely by users, with no governing
authority
What is digital currency?
Digital currency is an internet based version of currency that contains similar
properties to physical currencies and allows for instant transactions and un-restricted
transfer-of-ownership
Can I gamble online with BitCoins?
There are several reputable online casinos that accept BitCoin as payment. Please
visit
BitCoin Casinos to view the list
Where can I purchase BitCoins?
BitCoins may be purchased though exchanges or directly from other people via marketplaces.
For a list of BitCoin Exchanges please see: http://www.gamblingcity.com/BitcoinExchanges/
What is a BitCoin Wallet?
BitCoin wallets store private keys required to access BitCoin addresses and spend
funds
What is a BitCoin Exchange?
A BitCoin Exchange enables the transfer traditional fiat currency to and from BitCoin
What are other types of digital currencies?
There are many types of digital currencies, which all operate off of the same principle.
BitCoin is the most popular
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Blacklisted Sites
What is a Blacklisted Casino?
A casino is placed on the Gambling City Blacklist for any of the following reasons:
Negative Gambling Grumbles report, non-payment of commission to affiliates, de-tagging
of players, refusal to participate in Cash Back promotions, poor customer and affiliate
support
How is the Blacklist ordered?
The Blacklist is ordered by a points system with the worst offenders listed at the
top
Are all the casinos within a group Blacklisted, even though the offender was a sister
casino?
All casinos operated by the same group are Blacklisted on Gambling City, even though
the offender may have been a sister brand
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Bonuses
Where can a current bonus list be found?
Please visit the Gambling City main page and select the type of bonus desired from
the yellow drop down menu located at the top of the page
Must I be a registered member of Gambling City to claim bonuses?
While registration at Gambling City is recommended, it is only required to claim
exclusive bonus offers
How does one claim a Bonus?
Click the casino name to register. Bonus details can be located by placing your
cursor over the How to Claim box in the listing on the site
What are Wagering Requirements?
The number of times the bonus or the bonus + the deposit need to be wagered in order
to cash out any winnings
What is an Additional Bonus?
A bonus in addition to the 1st deposit or Exclusive bonus
What is a Bingo Bonus?
A bonus that allows 100% of the wagering requirement to be wagered on Bingo
What is a BitCoin Bonus?
A BitCoin Bonus is a bonus awarded in the crypto-currency, BitCoins
What is a Blackjack Bonus?
A bonus that allows 100% of the wagering requirement to be wagered on Blackjack
What is a Cash Back Bonus?
A Cash Back bonus is awarded by the casino based on casino losses for a specific
period of time. Please visit the Gambling City Cash Back page for a list of current special
Cash Back offers
What is an Exclusive Bonus?
A special bonus available exclusively to visitors to sites in The Gambling Portals
network
What are Financial Bets?
Spread Betting, Financial Fixed Odds Betting and Binary Options
What is a Free Play Bonus?
A Free Play Bonus is a bonus to play casino games without making a deposit, generally
awarded for registering a new account
What is a Free Spins Bonus?
A Free Spins Bonus is a bonus to play slot machine games without depositing at the
casino, usually awarded for registering a new account
What is a High Roller Bonus?
A bonus of at least $500
What is a Live Casino Bonus?
A bonus that allows 100% of the wagering requirements to be wagered on Live Casino
games
What is a Lottery Bonus?
A bonus that allows 100% of the wagering requirement to be wagered on Lottery games
What is a Mahjong Bonus?
A bonus that allows 100% of the wagering requirement to be wagered on Mahjong
What is a Match Bonus?
A bonus expressed as a percentage of the deposit
What is a Mobile Bonus?
A Mobile Bonus is a bonus that is also available for mobile games, or specifically
just for mobile games and must be claimed via a mobile device
What are Multi Bonuses?
Successive bonuses over time or combination of bonuses at one time
What is a No Deposit Bonus?
A bonus received on registering an account without necessarily having made a deposit
What is a One Hour Bonus?
A bonus to play with the casino's money for 1 hour and keep your winnings
What is a Poker Bonus?
A bonus that allows 100% of the wagering requirement to be wagered on Poker
What is a Reload Bonus?
A Reload Bonus is a bonus attached to deposits made after the initial 1st deposit.
Reload bonuses can range from 2nd deposit to 10th deposit and beyond
What is a Rummy Bonus?
A bonus that allows 100% of the wagering requirement to be wagered on Rummy
What is a Sports Bonus?
A bonus that allows 100% of the wagering requirements to be wagered on Sports
What is a Sticky Bonus?
A bonus that allows you to play but that cannot be withdrawn
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Cash Back
How can I participate in the Cash Back Program?
To join the Cash Back program at Gambling City please register an account at http://www.gamblingcity.com
Can I earn Cash Back from playing any online casino?
Cash Back is paid by Gambling City on almost every casino listed. There is a very
small list of excluded casinos. You must be registered at the casino through a link
on Gambling City to qualify for Cash Back
How long does it take to receive my Cash Back?
Once the casino has confirmed the amount submitted on your Cash Back claim is correct,
payment is immediately made
Who pays the Cash Back to my account?
Gambling City pays the Cash Back directly to members, into the account of choice
Is there a limit on the amount of Cash Back I can earn?
There is no maximum limit to the amount of Cash Back that can be earned through
Gambling City
Can I earn Cash Back even though I registered at the casino previously?
If you already have an account at your preferred casino having registered through
a link on another site, you may still be allowed by the casino to cancel your registration
and re-register through Gambling City
Is Cash Back earned on all my casino wins and losses?
Gambling City pays Cash Back on losses only
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Directory
Where can the casino directory at Gambling City be located?
Click the large yellow button at the top of the page titled 'SEARCH' to browse the
casino listings on Gambling City or click here
How can information about a specific online casino be found?
Select the casino from the drop down menu in the Casino Directory. If the casino
is not listed please send Gambling City a note at
Support@GamblingCity.com
What are the different categories by which casinos can be searched?
Casinos can be searched for via the following categories: Casino name, software,
type of casino game, bonus offer, type of site (mobile, live dealer, etc.), game
information and Gambling Grumbles reports
What information is contained in 'Casino Details'?
The casino detail pages on Gambling City contain detailed information including
current bonus offers, payout information, player support contact, casino games offered,
casino screen shots, payments methods, casino jurisdiction, press releases, reviews
and more
How can a directory search be performed for casinos that offer a certain game?
From the main casino directory menu select the 'Game' drop down menu. If the game
is not listed type the name into the search box
What types or bonuses can be searched for in the directory?
Exclusive bonuses, match and re-load bonuses, no deposit bonuses and free play bonuses
can be searched by selecting the type desired from the drop down menu
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Forex
What is Forex?
Forex is short for foreign exchange.
Is Forex trading open to US traders?
Place your cursor over the Trader Restriction box to view restricted countries.
What are Instruments Traded?
Currencies, Commodities and Indices.
Where can the latest Forex news be found?
Visit Forex 24x7 and select Forex News from the Gambling Information tab.
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Gambling Auctions
What is a Gambling Auction?
A Gambling Auction on Gambling City is an opportunity for members to bid for great
Cash and Prizes from trusted online casino with LudoCoins
How do Gambling Auctions work?
Gambling City Members bid on Auction items with LudoCoins which are free upon registration.
Each bid increases the auction time by 3 hours
How do I place a bid on an Auction?
Gambling City Members bid on Gambling Auctions offered by using LudoCoins. Select
the Gambling Auction you like to participate in and place your bid. Bids are automatically
deducted from your LudoCoins account. If there is a higher bid, the LudoCoins you
bid will be refunded
How do I claim my winning Auction?
Gambling Auctions are automatically paid when the Auction is complete. LudoCoins
bids are adjusted so all winners pay their share of the final bid in proportion
to their winnings
Are terms and conditions attached to the casino bonus Auctions?
To view the terms for each Auction place your curser over the green square box marked
Terms and a pop-up will appear with the requirements
If the item bid on goes to a higher bidder will LudoCoins be refunded?
Once there is a higher bid, the LudoCoins you have bid will be refunded to your
account.
What is the maximum bid allowed?
Bids up to 400 LudoCoins are accepted on Gambling Auctions
How do I track an Auction I've bid on?
To receive an email notification when new bids are placed in a particular Gambling
Auction click the Watch button, which is located just to the right of where you
enter the amount of LudoCoins you wish to bid
What is the Watch Button?
To receive an email notification when new bids are placed in a particular auction,
click the Watch button and an update will be sent to the email address registered
to your account
Who should be contacted if a question arises?
Please send an email message to
support@gamblingcity.com with your query
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Gambling Forums
How does one register for the Gambling Forums?
Select the "Register" link located in the top right menu and provide required information
Is registration required to view posts?
Guests are welcome to view all postings. To participate registration is required
What information is required to register for the Gambling Forums?
First and last name, nickname and a valid email address
How do I create a new Forum topic?
To create a new Forum topic select the appropriate Forum for the new topic and click
the green 'New Topic' button located on the top left corner
How do I reply to a Forum thread?
To reply to an existing topic thread select the green 'Post Reply' button located
on the top left corner of the thread
How do I post a photo to the Forum?
To add an image to a post on the Forum click the 'Insert Image' button displayed
on the top of the edit menu display. Currently only links to images can be added,
the actual image may not be uploaded
Can I post videos to the Forum?
Links to videos may be posted on the Forum and are encouraged
What are the Forum rules of conduct?
No abusive, vulgar, obscene, hateful, slanderous, libelous or threatening material
or any other material that may violate any applicable laws. Doing so may lead to
you being permanently banned. For complete rules of conduct click the 'rules' link
located in the top right corner
What do I do if a post offends me on the Forum?
Unpleasant posts may be reported by visiting http://www.bestgamblingforums.com/Contact.aspx
How do I update my profile?
To update your profile on the Gambling City Forums log-in to your account and select
the 'My Profile' link from the top menu. Select 'Edit my Profile' from the left
menu. Make the changes desired and click 'Save'
How do I update my Avatar?
To update your Avatar on the Gambling City Forums log-in to your account and select
the 'My Profile' link. Once at your Control Panel select 'Modify Avatar' and then
select the link titled 'Click here to select an Avatar.' Chose a category of Avatar's
and select the desired image. The Avatar will automatically be updated
Who are the Forum moderators?
Information on the Gambling City Forums moderators can be found by visiting: http://www.bestgamblingforums.com/default.aspx?g=team
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Gambling Grumbles
What is Gambling Grumbles?
A free mediation service for resolution of complaints and disputes with online casinos.
Can specific casinos be searched for?
Enter the casino name into the text box and click search.
If there is a Gambling Grumble report or reports they will appear in a table below
the search box.
Do advertising considerations play a role in dealings with a casino?
In no case will Gambling Grumbles allow advertising considerations to play a role
in dealings with a casino.
A complaint against the biggest advertiser will be treated in the same way as a
casino which has never advertised.
Does Gambling Grumbles guarantee results?
Whilst Gambling Grumbles cannot guarantee results, it does its best to resolve all
disputes.
How does one file a Gambling Grumbles complaint?
Register at Gambling Grumbles and send an email message to report the details of
your Grumble.
Provide as much information as possible including the email address you use for
your casino account.
How does one view a Report?
All Gambling Grumbles reports are listed in the table beneath the top text. Click
the casino name to view the report.
Is it possible to be notified of new Grumbles?
To receive an email notifying you of any new reports that are posted please click
the green envelope marked Watch.
Should the casino be contacted before mediation services are requested?
An attempt to contact the casino should be made by the player before contacting
Gambling Grumbles.
When contacting Gambling Grumbles please include what the casino replied or whether
it ignored your complaint.
What are Invalid Complaints?
If Gambling Grumbles feels that the complaint is invalid you will be informed and
given the reason. The casino will not be contacted.
What does a Big Smiley Face image mean?
The casino resolved the dispute to the satisfaction of all parties.
What does a Happy Face image mean?
The casino resolved the dispute to the satisfaction of Gambling Grumbles but there
were issues that were not dealt with satisfactorily.
What does a Question Mark image mean?
There is no clear ground on who is right or wrong.
What does a Sad Face image mean?
The casino made attempts to satisfy the complaint but not to the satisfaction of
Gambling Grumbles.
What does the Skull & Crossbones image mean?
The casino despite all efforts, refused or was unable to resolve dispute to the
satisfaction of Gambling Grumbles.
What is Unacceptable Behavior?
Your claim will not be met if there is evidence of opening multiple accounts, use
of false or misleading information, false claims or tampering with screen shots,
charging back losses or other dishonest behavior.
What other requirements are there to file a complaint?
Different casinos have different rules, especially in regards to bonuses, and it
is your responsibility to read what they have posted on their websites. You are
obliged to follow the posted terms and conditions of the bonus.
With what types of disputes can Gambling Grumbles assist?
Unfair treatment by an online casino, you have not been paid your winnings, you
have not received the bonus as it was offered to you or you have received bad service
or incorrect information.
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Gambling Raffles
Must I be a Gambling City member to participate in a raffle?
Only Gambling City members are able to participate in Raffles. Registering an account
is simple and free. Click the yellow 'Register' button located at the top right
corner
How much do Gambling Raffles cost?
Raffles cost you nothing. Buy raffle tickets with LudoCoins which you get for free
when registering and for participating in fun activities on The Gambling Portals
network of sites
How do I purchase a raffle ticket?
Select the tickets for purchase from the drop down menu contained within the raffle
listing
How many tickets can be purchased per Raffle?
The maximum tickets allowed varies with each Raffle and can be found directly beneath
the buy box
Where can I view current raffles?
Please visit the
Gambling Raffles page to view current raffles
How often are Raffles updated?
Raffles are added constantly, so please revisit
How does one register at the casino?
Click on the light green elliptical link for the casino of your choice
Can I participate in a raffle even though my casino account was not opened via Gambling
City?
Members with existing accounts at casinos through other means can only participate
in the raffles sponsored by Gambling City
Must one open a new account at the casino?
If you do not intend opening a new account and playing at the sponsoring casino,
most Raffles will not be suitable for you.
There are however some exceptions such as The Gambling Portals raffle which offers
a Cash Prize with no registering requirements
Where can I view the raffle terms?
Each raffle has unique terms and conditions which can be viewed by clicking the
yellow 'Terms' button found within the raffle listing. A pop-up window will display
all terms
What is a Gift Ticket?
A Gift Ticket is a Raffle ticket gifted to a friend who need not necessarily be
a member of The Gambling Portals network.
LudoCoins are deducted from your LudoCoins balance
How does one purchase a Gift Ticket?
Click on the Gift Ticket icon located to the far right of the desired Raffle and
submit the details requested
Who should be contacted if a question arises?
Please send an email message to Gambling Raffles at
support@gamblingcity.com with your query
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General Questions
What are the flags for?
Click the flag to view the site in the relevant language
When were The Gambling Portals network of sites established?
In 2003 Graeme Levin, the owner and founder of Gambling.com sold the site and began
the process of developing The Gambling Portals, which have been operational since
2008
Who is the cute green character?
"Dolly" is the unofficial mascot of The Gambling Portals network of sites
Who should be contacted if a question arises?
Please click the green 'Contact Us' tab located at the bottom of the page
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Hall Of Shame
How does a casino earn a place in the Hall of Shame?
Casinos are entered into the Hall Of Shame when previous experience has dmonstrated
there is little point in Gambling Grumbles writing, as they have either ignored
two consecutive complaints or refused to cooperate
How is the Hall of Shame list ordered?
The Hall of Shame is listed in alphabetical order
How many consecutive negative Gambling Grumbles reports are required to enter the
Hall of Shame?
Two consecutive negative Gambling Grumbles reports are required for a casino group
to be placed in the Hall Of Shame
Are all casinos listed under one company in the Hall of Shame?
All casinos owned by the same group are included in the Hall of Shame
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LudoCoins
What are LudoCoins?
The virtual currency used by The Gambling Portal network of sites.
How are LudoCoins earned?
By daily visits, finding and reporting errors, participating in quizzes, submitting
suggestions, quotes, jokes or cartoons, entering prize drawings, submitting reviews
and by posting in the Gambling Forums. Click on About LudoCoins for details of additional
ways.
How can LudoCoins be used?
Playing Poker, purchase of Raffle Tickets, or to bid in Auctions.
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My Profile
How does one access "My Profile"?
Please enter the email address with which you registered into the text box and click
Submit.
Where are LudoCoin transaction details located?
Click the yellow box in the 'Your Information' area.
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Newly Listed Casinos
Does this list include new casinos and casinos new to Gambling City?
The Recently Added Casino listings include both brand new casinos and existing casinos
recently listed by Gambling City
How long does a new casino stay on the list?
A casino is considered 'New' for the first six months of operation
How long does a casino new to Gambling City stay on the list?
An existing casino that recently listed by Gambling City stays on the list for three
months
I know of a new online casino not listed, whom should I inform?
To inform Gambling City of a new online casino or a casino not listed please contact
support@gamblingcity.com
How can I be informed when new casinos are listed?
To receive an email notification when a new casino is listed on Gambling City visit
your 'Profile' page and scroll down to the category of 'Mailing Options and Watch
Lists'. Select the 'New Online Casino' Watch List and hit update. Notifications
will automatically be sent to the email address on file and can be stopped at any
time
Where can I view more details about a Newly Added Casino?
To view complete casino details click the green radial button 'View More Details'
located on the Recently Added Casinos page
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Papa George's Picks
Who is Papa George?
Papa George is the Gambling City in-house expert
Have all casinos been tested for integrity and honesty?
All Papa's George's Picks have been screened for honesty and integrity
Can a casino with a negative Gambling Grumbles report be a pick?
Casinos are excluded if they have not responded at any time to mediation attempts
by Gambling Grumbles
What is the criteria for picks by Papa George?
Papa George's Picks are based on a number of factors including good customer service,
high maximum payouts, high maximum cash back percentages and overall casino odds
Can a casino pay to be placed on Papa George's Picks?
Casinos may not pay for placement on any of Papa George's lists
How is the pick list ordered?
Picks are sorted by highest ranking based on Papa George's criteria
Where can I view Papa George's current picks?
Please visit the Papa George's Picks page to view current casino, poker and
sportsbook picks
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Payment Methods
Where can further details be found?
Please click the payment method name to be taken to the site for full details.
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Quizzes
Can LudoCoins be lost for incorrect answers?
The amount deducted varies depending on the difficulty of the Quiz.
How many LudoCoins are awarded for correct answers?
The amount awarded varies depending on the difficulty of the Quiz.
How many quizzes may be answered per day?
You may participate in Quizzes once per day.
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Recommended Sites
How are these sites compiled?
From an aggregate of recommendations by prominent online gambling portals and ranked
in order mention.
What categories of Recommended Sites are shown?
Casinos, Blackjack, Slots, Sportsbooks, Bingo, Poker, Backgammon, Roulette, Craps
and Baccarat.
Which sites are shown on the Recommended Lists?
Sites that are the most trustworthy and have the best service.
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Registration
Can multiple accounts be registered?
Only one registration per person and per computer allowed across the sites within
The Gambling Portals network.
What information is required for General Registration?
Your first name and a valid email address.
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Special Promotions
Where can I view timed special promotions?
Please visit the Special Promotions page on Gambling City to view timed limited
casino promotions
Where can I view ongoing casino promotions?
Please visit the Ongoing Promotions page on Gambling City to view ongoing
casino promotions
How often are the special promotions updated?
Special Promotions are updated on a regular basis
Do I have to be a Gambling City member to participate in special promotions?
Membership at Gambling City is not required to participate in special time limited
and ongoing promotions
I know of a great promotion not listed, who do I notify?
Please send promotion details to support@gamblingcity.com
In what order are special promotions listed?
Special time limited promotions are listed by expiration date, with the promotions
soon to expire listed first
How can I be informed when a new special promotion is listed on Gambling City?
To receive an email notification from Gambling City when a new promotion is added
visit your 'Profile' page and scroll down to the category of 'Mailing Options and
Watch Lists'. Select the 'Special Promotions' Watch List and hit update. Notifications
will automatically be sent to the email address on file and can be stopped at any
time
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Tournaments and Promotions
How does one enter a Tournament?
Click the casino name and register for the tournament or promotion of your choice.
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Voted Best Sites
Where can votes be placed for casinos on Gambling City?
Please visit the
Vote for Best Sites page and select the casino from the drop down menu
What if the casino voting is desired for is not on the Vote For Best Sites list?
To place vote for a casino that does not appear on the list, please send an email
to Support@GamblingCity with the casino
name
Can only registered Gambling City members participate in voting? Only Gambling
City members may vote, registration is free
What voting categories are available?
Gambling City members have the option to vote on the following categories: Best
Arcade Games, Best Baccarat, Best Bingo, Best Blackjack, Best Bonuses, Best Casino,
Best Craps, Best Design, Best Games Variety, Best Live Dealer Casino, Best Mahjong,
Best Mobile Casino, Best Poker, Best Promotions, Best Roulette, Best Scratch Cards,
Best Slots, Best Software, Best Sportsbook, Best Support, Best Terms, Best Video
Poker, Best Wagering Requirements, Fastest Payouts, Most Honest, Slowest Payouts,
Worst Casino and Worst Support
How long does a vote remain active?
Votes for Best Sites on Gambling City are active for 365 days
Is it possible to remove a previously placed vote?
To remove a vote, click again on any ballot box previously used
Is there a limit to the amount of votes that can be placed for each casino?
Votes may be allocated to any number of casinos within any category, however only
one vote per casino in each category may be placed
What is the maximum number of votes allowed?
Standard members are allowed 20 active votes per member. The 10 Best Members are
allowed a maximum of 40 active votes and Best Members 11 through 100 are allowed
30 active votes
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Warnings to Players
Who issues the Warnings to Players?
Warnings to Players are issued by Gambling City
Where can I find the Warning to Players list?
Please visit the Warnings to Players page for the complete list
How does an online casino make the warning list?
Casinos earn a spot on the Warnings to Players list by operating on predatory and
unfair terms
How do I report an unfair casino?
Please contact Gambling City at
admin@gamblingcity.com to report a casino. Also visit Gambling Grumbles to begin a formal complaint
Do all the casinos in a group have warnings?
All casinos operated by the same group are included in the Warnings to Players list
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